Research79

Refund & Cancellation Policy

Last updated: June 29, 2026

Summary

ALL SALES ARE FINAL. When you pay, we immediately provide your access right to run the full-dataset (100%) analysis and to use its results — provision begins at payment, whether or not you have yet run the analysis. Because this digital access is made available to you immediately and on demand, refunds and cancellation are limited once payment is completed, except as stated below. That is why we let you review a free 80% Preview of your own data before you pay.

1. Limited cancellation of immediately provided digital access

Final analysis is a single, indivisible digital product: your right to run the analysis on the full Dataset and to obtain and use the results. That access right is made available immediately upon payment, whether or not you have yet run the analysis. You agree that refunds and cancellation are limited once payment is completed. At checkout we clearly disclose this and proceed only after you give explicit consent (checkbox), which is re-verified server-side and recorded with its version and timestamp.

2. Review before payment (Preview)

Separately, we provide a Preview computed on a sample (80%) of your uploaded data so that you can see the form of the results (tables and explanations) before paying. Preview results are for trial use, and full-dataset results may differ (statistical significance may change). The content of correctly computed analysis results — results that differ from your expectations, results that are not statistically significant, and the like — is not grounds for a refund (however, a calculation error attributable to us is corrected or refunded under §3).

3. System problems are our responsibility

  1. Before payment, our system verifies that the full-dataset analysis can run normally; if a data problem makes analysis impossible, payment does not proceed.
  2. If, after payment, a system error causes delivery to fail, we handle it with a free re-run at no additional cost.
  3. If a re-run still cannot deliver normal results, we refund in full once the re-run failure is confirmed.
  4. If a calculation error is identified after the fact, we will notify you by email (your account email) and provide corrected results. Where correction is impossible or you so request, we refund in full.

4. Duplicate payment / non-delivery

If you did not receive the content — e.g., duplicate payment or non-delivery after payment — we refund in full.

5. Refund process

  • Request: contact@newmean.ai or the in-service feedback channel.
  • Processing: we request and process the refund through the payment service provider (PortOne / PayPal). Depending on the payment method, additional time may be required before the credit appears on your account or card.
  • After a refund, the Final-analysis access right for the relevant Dataset ends.

6. Your other rights are unaffected

Nothing in this Policy limits any non-waivable right you have under the consumer-protection law of your country or state, or any buyer-protection or chargeback right offered by your payment provider (for example, PayPal or your card issuer). This Policy states when we will voluntarily provide a refund; it does not remove those rights. If you have a concern, please contact us first at contact@newmean.ai so we can resolve it quickly.