Terms of Service

These Terms of Service (“Terms”) govern your access to and use of research79(the “Service”), a survey-data statistical-analysis web service operated by newmean.ai (“Company”, “we”, “us”).

Assent.You accept these Terms by checking the box presented with a link to these Terms during account sign-up (Google sign-in or email magic link). We retain a versioned record of your acceptance, including the date and the version of the Terms, Privacy Policy, and age confirmation you accepted. Separately, before we provide a paid Final analysis, you must check a distinct box at checkout by which you expressly request immediate provision and acknowledge the resulting limitation on cancellation and refunds described in §6 and in the Refund & Cancellation Policy; that consent is recorded and verified on our servers. If you do not agree to these Terms, do not check the boxes and do not use the Service.

1. Definitions

1. “Service” means the web service that performs data cleaning, statistical analysis, and the generation of result tables and explanations on survey-response data that you upload.
2. “Dataset” means a single survey-response file (CSV/XLSX) that you upload in one upload action.
3. “Preview” (free analysis) means trial analysis results computed on a fixed, seeded random 80% sample of your uploaded data.
4. “Final analysis” (paid) means the analysis results computed on the full (100%) Dataset, provided after payment.
5. “Pseudonymized data” means data from which columns that directly identify an individual (name, contact details, student ID, etc.) have been automatically removed at upload. Free-text responses are retained verbatim and may still contain identifying information, which you are responsible for reviewing before upload (see §4).

2. The Service

1. We provide: (i) a demo experience using sample data (no login); (ii) Dataset upload with automatic removal of direct-identifier columns; (iii) data cleaning (variable review, missing-value and outlier handling, reverse scoring, scale construction, etc.); (iv) statistical analysis within the scope we support (descriptive statistics, reliability, correlation, t-tests, Mann-Whitney, regression, and similar methods); and (v) result tables, explanations, and copy functionality.
2. All statistical figures are computed by a version-pinned statistical engine (R), and the engine version used is recorded with the results. The Service is an analysis tool that produces transparent, deterministic computations; it does not generate statistical figures using a large language model (LLM).
3. Preview results are computed on an 80% sample and are for trial use only; they may not be used for manuscripts, presentations, or other formal purposes, and full-Dataset results may differ.
4. Uploaded files are subject to a 10MB size limit; we provide a separate inquiry channel for larger files.

3. Accounts

1. Accounts are created via Google account sign-in (OAuth). We do not collect or store a separate password.
2. You are responsible for all activity that occurs under your account.
3. Age. The Service is not directed to children. You must be at least 13 years old to use the Service; we do not knowingly collect personal information from children under 13, and if you are under 13 you may not use the Service or create an account. If you are under the age of majority where you live, you may use the Service only with the involvement and permission of a parent or legal guardian, and you may make a purchase only with their consent.

4. Your Obligations — Data Lawfulness Warranty

1. You represent and warrant that you lawfully collected the data you upload and that you have the right to use it for statistical analysis. Where the data contains information about third parties (e.g., survey respondents), you are responsible for having obtained the consent or other lawful basis required to collect and use that information.
2. If respondents may include minors, you are responsible for obtaining any required parental/guardian consent under applicable law (e.g., COPPA in the US for respondents under 13). If we become aware that uploaded data contains the personal information of a child under 13 collected without a required consent, we may remove the data or suspend the associated analysis.
3. You must not misappropriate another person’s account, abuse the Service (e.g., automated bulk calls), or upload unlawful data.
4. You are responsible for disputes or damages arising from your breach of this section, and we may restrict your use of the Service upon confirming a violation.

5. Fees and Payment

1. The fee for a Final analysis is USD $49 per Dataset, charged once (not a subscription and not auto-renewing). The price is exclusive of any applicable sales, use, or similar taxes; where such taxes apply, they will be shown before you complete payment.
2. Payments are processed through our payment service provider, PortOne (PayPal channel for the US). We do not directly collect or store payment-instrument details such as card numbers.
3. If fees change, we will give notice before the change; already-paid analyses are unaffected.

6. Cancellation and Refunds

ALL SALES ARE FINAL. Except as stated in this Section and in §9(2), the fee for a Final analysis is non-refundable once you complete payment. Before you pay, you may review a free 80% Preview of your own data, and at checkout you must affirmatively confirm that you understand access is provided immediately and that refunds are limited; we record that confirmation with its version and timestamp.

1. Final analysis is a single, indivisible digital product consisting of your right to run the statistical analysis on your full (100%) Dataset and to obtain and use its results. Immediately upon payment, we provide that access right — provision begins at payment, whether or not you have yet run the analysis. You agree that, because this digital access is made available to you immediately, refunds and order cancellation are limited once payment is completed, except as expressly provided in this Section, §9(2), and the Refund & Cancellation Policy.
2. Before payment, we provide a free, sample-based Preview so that you can review the form of the results in advance.
3. The content of correctly computed results (results that differ from your expectations, including whether a result is statistically significant) is not grounds for a refund. A calculation error attributable to us is not “result content” and is handled under §9(2).
4. If a system error causes an analysis to fail or makes normal delivery impossible, we provide a free re-run, and if the re-run definitively fails, we refund in full.
5. In cases of duplicate payment or non-delivery after payment, we refund in full.
6. Nothing in this Section limits any non-waivable statutory right you may have, or any chargeback or buyer-protection right offered by your card issuer or payment provider (for example, PayPal).

7. Data Processing and Retention

1. We automatically remove direct-identifier columns (name, contact details, student ID, etc.) before storage, and we do not permanently store original identifying information anywhere.
2. Retention of de-identified data and results: (i) unpaid — automatically deleted 30 days after upload; (ii) paid — results and de-identified data retained for 1 year, then deleted (you may delete them yourself sooner); (iii) account deletion — analysis data and results deleted without undue delay.
3. Payment/transaction records are retained separately for the period required by applicable law.
4. Details of data processing (including sub-processors and cross-border transfer) are set out in the Privacy Policy.

8. Use of Results

1. You may freely use Final analysis results for your own research, coursework, and similar purposes.
2. The Service is an analysis tool that provides transparent records of statistical computations and procedures. You are responsible for the validity of the research design, the academic interpretation of results, and whether work is published. We are not responsible for academic outcomes (e.g., whether a paper is accepted).

9. Disclaimers and Limitation of Liability

1. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY STATED, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY RESULT WILL BE FIT FOR, OR SUFFICIENT TO SUPPORT, ANY PARTICULAR RESEARCH, PUBLICATION, ACADEMIC, OR OTHER PURPOSE; THE SELECTION OF METHODS AND THE INTERPRETATION OF RESULTS ARE YOUR RESPONSIBILITY UNDER §8. NOTHING IN THIS §9(1) LIMITS OR DISCLAIMS THE EXPRESS COMMITMENT IN §9(2) (COMPUTATION ACCURACY) OR ANY WARRANTY OR RIGHT THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
2. Computation accuracy is our core obligation. We operate a version-pinned statistical engine and an independent accuracy-verification process (e.g., golden-dataset comparison). If a calculation error attributable to us is confirmed, we will (i) promptly correct it and provide corrected results, (ii) notify affected users, and (iii) where correction is impossible or you so request, refund the full amount paid for the affected Dataset in full.
3. EXCEPT FOR (i) our willful misconduct or gross negligence, (ii) our obligations under §9(2), and (iii) liabilities that may not be limited under applicable law, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE DATASET GIVING RISE TO THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. BECAUSE SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR CERTAIN OTHER LIABILITIES, THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS; IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

10. Indemnification

1. Indemnification by you. To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless the Company and its owner, employees, contractors, and agents (each an “Indemnified Party”) from and against any third-party claim, demand, action, or proceeding, and any resulting losses, damages, liabilities, settlements, and reasonable attorneys’ fees and costs (a “Claim”), to the extent the Claim arises out of or relates to: (a) data you upload to or process through the Service, including any allegation that the data was unlawfully collected or used, infringes or misappropriates a third party’s intellectual-property, privacy, publicity, or other rights, or was collected or used without a required consent or lawful basis; (b) your breach of these Terms, including the representations and warranties in §4; (c) your violation of any applicable law; or (d) your misuse of the Service.
2. Procedure. The Indemnified Party will (a) promptly notify you in writing of the Claim (a delay in notice relieves you of your obligations only to the extent you are actually prejudiced by it); (b) allow you to control the defense and settlement of the Claim, except that you may not settle any Claim in a way that imposes any liability or obligation on, requires any admission or payment by, or restricts the rights of, an Indemnified Party without that party’s prior written consent (not to be unreasonably withheld); and (c) provide reasonable cooperation at your expense. The Indemnified Party may participate in the defense with its own counsel at its own expense.
3. Limitations. This §10 does not apply to the extent a Claim arises from the Company’s own gross negligence or willful misconduct or from the Company’s breach of §9(2) (computation accuracy), and does not require you to indemnify an Indemnified Party for liability that may not be shifted or waived under applicable law.

11. Our Obligations

1. We will make reasonable efforts to provide the Service continuously and stably in accordance with applicable law and these Terms.
2. We comply with applicable privacy laws and publish and follow our Privacy Policy.
3. We will make reasonable efforts to handle your feedback and complaints (including the in-service feedback channel).

12. Changes to the Service; Force Majeure

1. We may change the Service’s content or features, or suspend some features for operational or technical reasons; we will give advance notice of material changes.
2. We are not responsible for the interruption itself where the Service is interrupted by a force-majeure event beyond our reasonable control (e.g., natural disaster, war, national emergency). We will, however, notify you of the event without undue delay, work to restore the Service, and handle any paid-but-undelivered Final analysis under §6 by free re-run or refund. Failures attributable to our infrastructure/network providers are not force majeure under this section.

13. Changes to These Terms

1. We post these Terms within the Service at all times.
2. We may amend these Terms where permitted by law and where there is a legitimate operational need; we will state the effective date and reason and give notice at least 7 days in advance (30 days in advance for changes adverse to users).
3. For changes adverse to users, your continued use after the effective date constitutes acceptance; you may reject the change before the effective date or terminate by deleting your account. Your right to use a Final analysis you have already paid for is preserved regardless of the amendment. For material changes we will give notice by email to your account email (or by a conspicuous in-Service notice) before the effective date, and where a change materially and adversely affects your rights we will request your affirmative acceptance before you continue using the Service for a paid Final analysis.

14. Termination

1. You may delete your account at any time in account settings.
2. Upon deletion, analysis data and results are deleted without undue delay; only transaction records subject to a legal retention obligation are retained separately.

15. Miscellaneous

1. Severability — if any provision is held unenforceable, the remaining provisions remain in effect.
2. Entire agreement — these Terms, together with the Privacy Policy and Refund & Cancellation Policy, are the entire agreement between you and us regarding the Service.
3. Assignment — you may not assign or transfer these Terms without our prior written consent; we may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind permitted successors and assigns.
4. No waiver — our failure to enforce any provision is not a waiver of our right to enforce it later.
5. Notices; electronic communications — you consent to receive communications and legal notices from us electronically, at your account email or by posting within the Service, and these satisfy any requirement that a communication be in writing. You may send notices to contact@newmean.ai.
6. Survival — Sections 4, 6, 8(2), 9, 10, and this Section, together with any accrued payment obligations, survive termination of these Terms or your account.
7. Controlling language — the Service is offered in more than one language; for the English-language Service, the English version of these Terms controls.
8. Export and sanctions — you represent that you are not located in, and will not use the Service in, a jurisdiction subject to comprehensive U.S. or Korean sanctions, and that you are not on any government restricted-party list.
9. Headings; no third-party beneficiaries — headings are for convenience only and do not affect interpretation. These Terms create no third-party-beneficiary rights.

Operator Information

Operator: Newmean AI (뉴민에이아이), a sole proprietorship registered in the Republic of Korea · Address: 708-B99, 100 Crystal-ro, Seo-gu, Incheon, Republic of Korea · Contact: contact@newmean.ai